Warranty

Every watch we sell carries our 2-year store warranty. Here is exactly what that means.

What the warranty is

Our 2-year warranty is a store warranty provided by My Watch Dealer (operated by myWatchDealer), not by the manufacturer. It is mechanical movement coverage through us, for two years, on every watch we sell — pre-owned, unworn and special orders alike. It also applies to pieces marked Custom / aftermarket: the manufacturer does not service or warrant aftermarket modifications, but our 2-year store warranty applies.

What it does not cover

• The manufacturer’s own warranty. Unless a listing states otherwise, any servicing or warranty behind the watch is ours rather than the manufacturer’s. A manufacturer warranty may not have survived, and we do not guarantee that it did.
• Anything outside the movement. The warranty is movement coverage, so the case, crystal, dial, bezel, bracelet and strap are not part of it.
• Change of mind. Returns and exchanges are handled under our Returns & Exchanges policy, not under the warranty.

If a watch arrives defective or not as described

Tell us within 7 days of delivery. That is handled under our returns policy: we verify the piece once it’s back with us, refund every dollar you paid to your original payment method, and cover the return shipping. This applies to special orders too.

How to make a warranty claim

Message the desk with your order number and a short description of what the watch is doing. We reply with instructions for getting the watch to us, fully insured, and assess it on our own bench.

My Watch Dealer — operated by myWatchDealer
650 S. Hill St., Suite 317, Los Angeles, CA 90014
Phone: (213) 373-4424 · Email: sales@mywatchdealer.com

See also: Returns & Exchanges · Shipping · Terms