Warranty

1What the warranty is

Our 2-year warranty is a store warranty. It comes from myWatchDealer, which is operated by Shak Corp. It does not come from the manufacturer.

It is mechanical movement coverage through us, for two years, on every watch we sell. Pre-owned, unworn and special orders are all covered.

It also applies to pieces marked Custom / aftermarket. The manufacturer does not service or warrant aftermarket modifications, but our 2-year store warranty applies.

2Who the warranty belongs to

The warranty belongs to the original purchaser. It does not transfer to a later owner.

3What comes with every watch

Every watch we sell, in stock or special order, ships with three things.

On a listing, box and papers, box only, papers only and watch only describe the original manufacturer's box and papers. They do not describe the items we include with every watch.

• Our 2-year warranty
• A MyLuxApp (MLA)-certified written appraisal
• A myWatchDealer presentation box

4What it does not cover

• The manufacturer's own warranty. Unless a listing says otherwise, any servicing or warranty behind the watch is ours, not the manufacturer's. A manufacturer's warranty may not have survived, and we do not guarantee that it did.
• Anything outside the movement. The case, crystal, dial, bezel, bracelet and strap are not part of the warranty.
• Change of mind. Returns and exchanges are handled under our Returns and exchanges policy, not under the warranty.

5What voids the warranty

The warranty ends or does not apply in these cases.

• The watch has been opened or serviced by anyone else without our written OK
• Water damage or impact damage
• Timekeeping that is within normal mechanical tolerance

6If a watch arrives defective or not as described

Tell us within 7 days of delivery. That is handled under our returns policy, not the warranty.

Once the watch is back with us, we verify it. Then we refund every dollar you paid to your original payment method, and we cover the return shipping. This applies to special orders too.

7How to make a warranty claim

Message the desk with your order number and a short description of what the watch is doing.

We reply with instructions for getting the watch to us, fully insured. We assess it on our own bench.

8Who pays warranty shipping

Please get our written OK before you send a watch in for a warranty claim.

You ship the watch to us, insured. We ship it back to you, insured, at our cost.

Questions