Seven days from delivery. Refunded to your original payment method.
In-stock pieces, unworn, with everything they shipped with.
Within 5 business days of bench inspection.
Unless defective or not as described.
Approved returns are refunded to your original payment method — card orders back to the card, wire orders back by wire — within 5 business days of the piece clearing our bench inspection. Prefer store credit toward your next piece instead? Your call, never a requirement.
Changed your mind? You have 7 days from delivery to return or exchange an eligible watch or strap. It has to come back exactly as it left — unworn, original condition, with everything it shipped with — any original manufacturer box and papers listed with it, our presentation box and appraisal, tags and factory stickers all still with it. Exchanging? The full value goes onto the new piece and we refund or collect any difference.
Watch shows up defective or not what the listing said? Tell us within 7 days. We verify the piece once it’s back with us, refund every dollar you paid to your original payment method, and we cover the return shipping.
Message the desk with your order number and what’s going on. We send back instructions; you ship the watch to us fully insured in its original packaging. Return shipping and insurance are on you unless the piece was genuinely defective or not as described.
Anything worn, sized, engraved, altered or knocked around after delivery is out, and so is anything returned without the box, papers or accessories it shipped with. Custom or aftermarket work is final — no swaps, no credit.
Special orders are references we do not hold in stock and source for you after you ask for them. They are quote-first: we confirm price and availability with you before any payment is taken, and they are delivered 7–10 business days after payment. Special orders are final sale — no change-of-mind returns, swaps or credit — with one exception: the protection under “If it arrives wrong” above still applies, so a special order that arrives defective or not as described is refunded in full to your original payment method and we cover the return shipping.
Warranty cover is separate from returns — see our warranty terms.
Not sure before you buy? Ask the desk and we’ll confirm condition, box & papers and whether a piece qualifies — ahead of time.
