Every order is authenticated and shipped fully insured. Here are the terms, straight up.
Approved returns are refunded to your original payment method — card orders back to the card, wire orders back by wire — within 5 business days of the piece clearing our bench inspection. Prefer store credit toward your next piece instead? Your call, never a requirement.
Changed your mind? You have 7 days from delivery to return or exchange an eligible watch or strap. It has to come back exactly as it left — unworn, original condition, with the box, papers, tags and factory stickers all still on it. Exchanging? The full value goes onto the new piece and we refund or collect any difference.
Watch shows up defective or not what the listing said? Tell us within 7 days. We verify the piece once it’s back with us, refund every dollar you paid to your original payment method, and we cover the return shipping.
Email [email protected] with your order number and what’s going on. We send back instructions; you ship the watch to us fully insured in its original packaging. Return shipping and insurance are on you unless the piece was genuinely defective or not as described.
Anything worn, sized, engraved, altered or knocked around after delivery is out, and so is anything missing its box and papers. Special orders and custom or aftermarket work are final — no swaps, no credit.
Not sure before you buy? Email [email protected] and we’ll confirm condition, box & papers and whether a piece qualifies — ahead of time.
