1What a special order is
A special order is a reference we do not hold in stock. We source it for you after you ask. On this site, special order and pre-order mean the same thing.
You can ask for a reference we do not have by writing to the desk or using the Source a reference page. Tell us the brand, the reference and anything that matters to you, such as dial, metal or whether you want box and papers.
2How it works
- You tell the desk which reference you want.
- The desk comes back with a quote. We confirm price and availability with you before any payment is taken.
- You confirm, and then you pay.
- The watch is delivered 7 to 10 business days after payment.
3Price and payment
Until you confirm, the price and availability can change. We confirm both with you before anything is charged. No payment is taken before that.
The quote shows the price of the watch. We do not add a separate fee for special orders.
You can pay the same ways as on any other order: card, bank wire, crypto, or financing on eligible orders. See Payment options.
4How long a quote holds
Your quote holds for 24 hours from the time we send it. After that, we may need to confirm price and availability again.
5Delivery
Special orders are delivered 7 to 10 business days after payment. Shipping works as it does for any order: free fully insured overnight on orders of $1,000 or more, a flat $55 under, with an adult signature. See Shipping and delivery.
6What comes with it
A special order is covered the same way as a watch from our shelves. It ships with our 2-year store warranty, a MyLuxApp (MLA)-certified written appraisal and a My Watch Dealer presentation box.
7Final sale, with one exception
Special orders are final sale. There are no change-of-mind returns, swaps or credit.
The exception is a watch that arrives defective or not as described. Tell us within 7 days of delivery. Once it is back with us and verified, we refund it in full to your original payment method, and we cover the return shipping.
Questions
What is a special order?
It is a reference we do not hold in stock. We source it for you after you ask.
Do I pay anything before you confirm the price?
No. We confirm price and availability with you before any payment is taken.
How long does a special order take?
It is delivered 7 to 10 business days after payment.
Can I return a special order if I change my mind?
No. Special orders are final sale, with no change-of-mind returns, swaps or credit.
What if the watch arrives defective or not as described?
Tell us within 7 days of delivery. We refund it in full to your original payment method and cover the return shipping.
Does a special order come with the warranty?
Yes. It ships with our 2-year store warranty, a MyLuxApp-certified written appraisal and a presentation box.
See also Source Returns#special Orders Shipping Payment Options Warranty Deposit Hold Policy
Questions about this page: sales@mywatchdealer.com or (213) 373-4424.
