How can we help?

We are in the downtown Los Angeles jewelry district, and visits are by appointment, Monday to Friday, 10am to 6pm Pacific. Call (213) 373-4424 or write to sales@mywatchdealer.com to set a time, and tell us which pieces you would like to see. Read more

We are an independent dealer, not affiliated with any watch brand, with a real showroom in downtown Los Angeles and a phone number on every page. We are members of IWJG, NAWCC and TAWD. Every watch is checked on our own bench and comes with a 2-year store warranty and a written appraisal. Please read our terms rather than taking our word for it. Read more

It depends on the exact reference, the condition, whether the dial and bezel are original, the metal, and whether the original box and papers are included. The sensible way to judge a price is to compare listings of the same reference in the same condition and with the same set. Every listing of ours shows a card price and a wire price side by side, and the desk will talk through a particular piece. Read more

Our stock changes as pieces sell, so the listings on the site are the best guide. If you do not see the reference you want, send it to the desk and we can look for it as a special order, quoting you first. Read more

Yes. The desk reviews offers on listed pieces. The offer form asks for your offer amount, so please enter the figure you have in mind. The desk reviews it and gets back to you. Nothing is owed unless you accept. Read more

We sell directly to the public, and we are an independent dealer. We do not claim to have the lowest price. We show the reference, condition and what comes with each watch so that you can compare like with like, and we show a card price and a lower wire price side by side. Read more

It is a rule of thumb among collectors, not one of ours, and it comes in a few versions. The common one suggests owning three watches that suit three parts of your life, such as a dress watch, an everyday watch and a sports watch. It is a handy way to see what is missing from your collection before you buy.

There is no single best one. Judge any seller on its terms: who stands behind the watch, the return window, the warranty, the shipping insurance, the payment methods and the photographs of the actual piece. Our guide to buying a luxury watch online safely gives the checklist, and it applies to us too.

They are on our terms page. The pages for returns, warranty, shipping and payment hold the details for each. Read more

We use it to answer your enquiry, process your order and ship your watch. Our privacy page explains what we collect, who processes it for us, and your rights, including the California privacy rights to know, correct and delete your information. Read more

Credit and debit card, bank wire, and crypto, which the desk handles with you directly. On eligible orders, Affirm and Klarna are available too. A card carries a 3.5% fee, and a lower wire price is shown beside the card price on each listing. Read more

Paying by card carries a 3.5% processing fee. A bank wire does not, so the wire price is lower. The watch, the warranty and the appraisal are the same whichever way you pay. Read more

On eligible orders, Affirm and Klarna are offered at checkout. Financing is subject to the lender's approval, and we cannot promise an approval or a particular term. Eligibility depends on the order. Read more

Yes. Crypto is handled desk to buyer, so you speak with a person on our desk who confirms the details with you. Crypto payments cannot be reversed once they are sent, which is a good reason to confirm the watch, the price and the terms before paying. Read more

A chargeback is when a cardholder disputes a payment with the card issuer after the watch has shipped, including fraud by someone using a stolen card. For high-value orders we may hold the order for ID and billing checks before we ship, to make sure the card belongs to the person buying. It protects the cardholder as well as us. Read more

Sales tax is calculated at checkout. If you have a question about your own situation, ask the desk before you order. Read more

We do not have a layaway program. If you need a little time, the desk can discuss a courtesy hold on a particular piece, but nothing is promised until we confirm it in writing. Read more

Shipping is free, insured and overnight on orders of $1,000 or more. Below that there is a flat $55. A signature is required on delivery. Read more

Yes. Every shipment is insured, and a signature is required, so a parcel is never left on a doorstep. If a package arrives damaged or something looks wrong, tell us right away and keep all the packaging. Read more

Case by case. Write to the desk with your country and the watch you have in mind, and we will tell you what is possible. Duties and taxes are paid by the buyer. Read more

On larger orders we may ship only to the billing address, as part of our checks. Ask the desk before you order if you need a different address, and have someone available to sign for the parcel. Read more

Open it on camera, check the watch against the listing, and contact us straight away if anything is different or damaged. Keep the box, the packing and the carrier's label until the matter is closed. Read more

You have 7 days from delivery to start a return on unworn, in-stock pieces. The watch must come back unworn and in the condition you received it, with everything it shipped with. The full terms are on our returns page. Read more

Contact the desk by phone at (213) 373-4424 or at sales@mywatchdealer.com within the return window and we will tell you how to send the watch back. Read more

Our current terms do not describe a restocking charge. You send the watch back insured, and we cover the shipping only if the watch is defective or not as described. Read the returns page before ordering and ask the desk if anything is unclear. Read more

Refunds go back to the original payment method, within 5 business days of our bench inspection of the returned watch. Read more

Special orders are final sale, unless the watch is defective or not as described. That is why we quote first and take nothing until you have confirmed the price and availability. Read more

Every watch we sell comes with a 2-year store warranty covering the movement. It is our warranty, not the manufacturer's, because we are an independent dealer. Read more

It covers the movement. The case, crystal, dial, bezel and bracelet are not covered. Read the warranty page before you buy, so you know what is and is not included. Read more

Contact the desk first and describe the problem. The watch then comes to our bench in Los Angeles to be assessed, so please send it insured and keep your tracking. Read more

No. We are an independent dealer, not affiliated with any watch brand, so the brand's own warranty is not part of the sale. What we provide is our own 2-year store warranty, a written appraisal and a presentation box with every watch. Read more

No single feature settles it, and a quick look at the dial or the rehaut proves little. The reliable way is to have a qualified watchmaker open the watch and examine the movement and the case. If you plan to sell, we inspect every watch on our bench in Los Angeles. Read more

Papers are not proof anyway, since a card can belong to another watch. A watchmaker can check the movement, the case and the serial and reference numbers. Our appraisal page explains the options for a watch you own. Read more

Yes. Every watch is checked on our own bench before it ships, and each one comes with a written appraisal certified through MyLuxApp. Our authenticity page explains what we stand behind. Read more

It means the original manufacturer's box and papers. Every watch we sell also ships with our own presentation box and appraisal, so a watch listed without its original set still arrives well presented. Read more

You can. Your return rights are set out on the returns page, so read them first. If you want a watchmaker to look at the watch, tell the desk and we will explain how that fits with the 7 days you have to start a return. Read more

Use the sell form and tell us the brand, the model and reference, the condition, whether you have the box and papers, and your asking price, with photos. A dealer replies with a firm offer, usually the same business day. There is no obligation. Read more

It tells the dealer what you have in mind, so the reply can be a firm offer that fits. Our minimum value is $2,000, because we buy and sell only watches at that level. Read more

An offer made from photos and a description is indicative until the watch is inspected on our bench in Los Angeles. You are under no obligation to accept. Read more

Send it on a prepaid insured label, or bring it to the desk by appointment. We inspect it on our bench in Los Angeles. Read more

You can take cash or apply the full agreed value as trade credit toward any watch we sell. The desk confirms the payment details with you once the watch has been inspected. Read more

A dealer offers a quick, direct sale. You get an offer without listing the watch yourself and without meeting strangers. If you are unsure, send us the details and compare our firm offer with any other you receive. Read more

You can, but a pawn shop is set up mainly to lend against items, not to deal in luxury watches. If you want to sell, ask for a firm offer from a watch dealer as well, and weigh the two side by side. Read more

Tell us about the watch you have through the sell form. When the dealer's offer is agreed and the watch is inspected, you can apply the full agreed value as credit toward any watch we sell, or take cash. Read more

Watches valued at $2,000 or more. Include the brand, the reference, the condition, the box and papers and your asking price, with photos. Read more

No. You can choose cash instead. Trade credit is an option, not a condition. Read more

Every watch we sell comes with a written appraisal certified through MyLuxApp. It is a written description of the watch, and it is not a manufacturer document. Read more

The appraisal that comes with a watch we sell is included. For a watch you already own, our appraisal page explains how it works, and the desk can answer questions before you commit to anything. Read more

No document is proof on its own. An appraisal is a written description and opinion of the watch from the appraiser. Authenticity comes from the inspection of the watch itself. Read more

It is a watch we do not have in stock, which we source after you ask. Send the reference and your budget to the desk, and we reply with a quote. Read more

No. We quote first, and nothing is paid before the price and availability are confirmed. Read more

Once you have paid, expect 7 to 10 business days. Read more

Special orders are final sale, unless the watch is defective or not as described. Read the pre-order policy before you confirm. Read more

We are in the downtown Los Angeles jewelry district. Visits are by appointment, Monday to Friday, 10am to 6pm Pacific. Call (213) 373-4424 or email sales@mywatchdealer.com to book. Read more

Yes, by appointment. Tell the desk which pieces you are interested in so that we know what you would like to look at. Read more

Yes. You can bring it to the desk by appointment, or ship it on a prepaid insured label. Either way it is inspected on our bench. Read more